Returning Candidate?

General Manager

General Manager

# of Openings 
Posted Date 
USD $0.00/Yr.

More information about this job


The General Manager shall be responsible for the day to day operation of the overall casino resort consisting of approximately 850 slot machines, 10 table games, 3 food and beverage outlets, convention center, two hotels, 18 hole golf course and equestrian center. By providing leadership to the Casino Resort team, the General Manager will ensure profitability and expansion of the enterprise.


Is responsible for the overall direction, coordination, and evaluation of all casino resort departments. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.


  1. Responsible for maximizing revenue generation in the management of profit centers.
  2. Develop, implement and monitor an operational business plan ensuring the compliance with the goals and objectives of the casino resort enterprise.
  3. Responsible for executing a plan for service excellence within all departments of the resort enterprise.
  4. Responsible for providing a competitive gaming product and a crafted guest experience.
  5. Responsible for the development and execution of a comprehensive strategic marketing plan including brand management, communication channel strategy, promotional and direct marketing.
  6. Responsible for the development and oversight of a food and beverage strategy including programing, pricing, quality standards and operational controls.
  7. Responsible for controlling labor and other operating cost to maximize operating margins.
  8. Mentors, consults and gives direction to the management of the gaming divisions instilling the disciplines of teamwork, communications, planning and mutual accountability.
  9. Establishes forms of communication that is effective and will reach all levels of the organization.
  10. Regularly spends time with the customers on each shift to identify what is successful and areas that are opportunities to improve.
  11. Responsible for providing recommendations to increase revenues, decrease costs and enhance customer service levels.
  12. Works closely with the CEO to consistently improve the performance, quality and profitability of gaming related activities.
  13. Manage direct reports in a positive manner, offering them direction, guidance and mentorship to assist them in their professional growth. Identify training needs, contract with service providers and provide training opportunities for the development of all team members.
  14. Develop, implement and monitor the budget for all casino resort enterprise departments.
  15. Structure operating departments, establish departmental goals and objectives, enforce organizational policies and procedures and ensure operational compliance with agency directives.
  16. Initiate, prepare, review and comment on special operational reports and present to the Tribal Council, committees, organizations and other entities as necessary.
  17. Participating member of the casino resort development team leading all renovation and expansion projects for the enterprise.
  18. Establish internal operating procedures and additional safeguards as necessary to protect Tribal assets, guests, and employees.
  19. Ensure effective cash management practices including timely transfers to enterprise and tribal accounts.
  20. Establish and maintain effective business relationships with creditors, local business merchants and guests.
  21. Establish game product programing, hours of operation and product pricing.
  22. Prepare financial reports for the operational departments and presentation when applicable.
  23. Maintains accountability for the performance and evaluation of departmental managers.
  24. Perform additional duties and responsibilities as necessary or assigned. Hours are determined by 24 hour schedule and subject to change. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  1. Skill in developing, implementing, coordinating and monitoring functions related to a gaming resort operation.
  2. Skills in effectively communicating information verbally and written to employees, managers, clients, customers and the general public, including writing reports, business correspondence and procedure manuals.
  3. Excellent organizational, communication and leadership skills.
  4. Knowledge of principles and practices of general business administration including personnel practices and employment laws, budgeting, general accounting, and fiscal management practices.
  5. Skills in assessing operation; staffing and fiscal needs.
  6. Skills in identifying and resolving administrative and employee problems under pressure conditions.
  7. Knowledge of a 24-hour, 7 day a week operation.
  8. Must possess and maintain a valid, unrestricted California State Driver’s License.
  9. Demonstrated knowledge and understanding of Indian Gaming Laws and Regulations, State Compacts, and Federal Gaming Regulatory controls.
  10. Knowledge of the processes and procedures used in the development of a casino business operational plan.
  11. Knowledge and ability to raise service and quality standards.
  12. Ability to effectively communicate strategies for change and the implementation of new standards of performance.
  13. Ability to make rapid decisions with limited data available.
  14. Ability to analyze and develop time lines, project resources, monitor and evaluate results.
  15. Demonstrated experience in using metrics to track performance against established goals.
  16. Ability to develop and administer a large casino and resort operations budget.
  17. Ability to draft complex reports and materials and give both oral and written presentations.
  18. Ability to pass an extensive background investigation.


  1. Bachelor’s degree from four-year college / university required in Business Administration, Hospitality Management or related field.
  2. A graduate degree in Finance, Business Administration, Marketing or concentrations in similar fields of study preferred.
  3. Eight (8) to ten (10) years’ experience in gaming operations management at integrated hotel properties of 500 machines or more with a minimum of 5 years’ experience at C-Suite or General Manager position.
  4. Any combination of education from an accredited university in a related field and/or direct experience in casino resort operations totaling fourteen (14) years may substitute for the required education and experience.
  5. Minimum of Two (2) years Indian Gaming experience required.


Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.



Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as probabilities, econometrics, fractions, percentages, ratios, and proportions to practical situations.



Ability to solve practical problems and deal with a variety of concrete variables in situation where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



Appropriate gaming license by the Tribal Gaming Agency



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to sit, talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and taste or smell.  The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts fumes or airborne particles. The noise level in the work environment is usually moderate.