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Gaming Floor Supervisor

Gaming Floor Supervisor

# of Openings 
1
Posted Date 
11/10/2017
Category 
Gaming
Compensation 
USD $16.50/Hr.
Type 
Full-Time

More information about this job

Overview

Supervises and coordinates the activities of Table Game Dealers and Slot Attendants by performing the following duties.

Responsibilities

  • Supervises assigned table games or assigned areas of the slot floor.
  • Responsible for dealer and slot attendant procedural errors.
  • Responsible for tracking table game players.
  • Responsible for maintaining gaming table chip racks.
  • Corrects errors made by dealers and slot attendants on gaming floor.
  • Resolves customer complaints/disputes.
  • Promotes and develops positive customer relations.
  • Approves change making, fills, and jackpot payout transactions.
  • Monitors dealers, slot attendants and players to ensure integrity of all games.
  • Assures customer service and satisfaction by making sure players are comped, when appropriate.
  • Evaluates job performances of dealers and slot attendants.
  • Must learn, comprehend and comply with all Company policies and procedures, MICS, Gaming Regulations and Title 31 requirements.
  • Working hours are determined by 24-hour schedule and subject to change.
  • Other duties may be assigned.

Qualifications

Requirements

  • Minimum 21 years of age.

 

Supervisory Responsibilities

Directly supervises 4-6 table games dealers or 4-8 slot attendants. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include: training employees, directing work, appraising performance, addressing complaints, resolving problems, and customer relations.

 

Education and/or Experience

High School Diploma or General Education Degree (GED).  Must have a dealing certification in the following table games:  Blackjack, Pai-Gow, Texas Shoot-out, and 3 Card Poker.  Requires a minimum of six months table games dealing experience or equivalent combination of education and experience.   Must have basic computer aptitude and demonstrate excellent interpersonal, problem solving, and customer service skills.  Must show the ability to work under team management approach.  Must be willing to work any shift and weekends. The ability to speak a second language is a plus

 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to speak effectively before groups of customers or employees of organization.

 

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent.

 

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

 

Certificates, Licenses, Registrations

Gaming license issued by the Paskenta Gaming Commission.  TipS certification as trained at Rolling Hills Casino.  Must obtain Title 31 certification as trained by Rolling Hills Casino.

 

Physical Demand

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to sit, talk and hear.  The employee frequently is required to stand; walk; use hands to finger, handle, or feel; and taste or smell.  The employee is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 30 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high precarious places and risk of electrical shock. The noise level in the work environment is usually loud. The employee is regularly exposed to tobacco smoke.

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

Duties, responsibilities, requirements and expectations that pertain to this job are subject to change as needed.