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Food and Beverage Shift Manager

Food and Beverage Shift Manager

# of Openings 
1
Posted Date 
5/23/2018
Category 
Food & Beverage
Compensation 
Type 
Full-Time

More information about this job

Overview

Assists in the coordination of F&B service activities, including but not limited to; overseeing daily operations of Rolling Hills Buffet, Timbers Steakhouse, Carlinos Event Center, Aromas, bar, and lounge, .  Assists the Food & Beverage Director/ Manager in achieving optimal profitability while maintaining a high quality Food and Beverage operation with excellence in guest service.

Responsibilities

  • Provides constant, attentive and friendly service to guests following the Rolling Hills Casino Employee Standards.
  • Models attitudes and behaviors in alignment with Rolling Hills Casino’s company policies and procedures, as outlined in our employee handbook and departmental procedure manual, when on-shift and when representing Rolling Hills Casino at any time off duty.
  • Effectively builds and maintains collaborative working relationships with team members as well as internal and external customers/resources.
  • Assists shift supervisors to ensure all wait staff are properly trained and have the tools to complete their job tasks.
  • Must be able to coordinate and work well with other departments on issues and functions of daily operations.
  • Flexible schedule according to our business needs and customer service goals.
  • Provide assistance on food and food preparation to insure quality standards are met with culinary team.
  • Ensures the department’s hourly and supervisory work schedules are timely and efficient.
  • Investigates and resolves food quality and service complaints.
  • Familiar with computer based POS systems along with Excel Spreadsheets, Infogenesis, Avero and Ultipro systems.
  • Operates balances and reconciles cash & credit card transactions, and follows proper procedures for closing & balancing till while assisting the auditing department in reconciling exceptions.
  • Knowledge of California ABC rules and regulations governing the sales and service of alcoholic beverages.
  • Follows established human resources policies and procedures, including hiring, employee relations, training, compensation and benefits and employee standards.
  • Attend/ retain certification and following of alcohol serving procedures as set forth by Rolling Hills Casino Department Policies and the Training in Intervention Procedures (TIPS) program.
  • Relay any complaints, problems or positive remarks to F&B Director/ Manager.
  • Maintains assigned workstation and section.
  • Follow established casino/ departmental policies and procedures.
  • Follow established company and departmental standards for personal appearance and behavior.
  • Must be able to analyze sales data and COS and make recommendations on ways to improve operating margins.
  • Other duties as assigned.

Qualifications

Requirements

  • Minimum 21 years of age.
  • Slip resistant shoes
  • Professional appearance at all times.

 

 

 

 

Supervisory Responsibilities

Works with the F&B Director/ Manager to carry out supervisory responsibilities in accordance with the organization's policies and procedures.  In the absence of the Food and Beverage Director/ Manager, carries out those additional duties and responsibilities as assigned. Responsibilities include interviewing and training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees, addressing complaints and resolving problems, creating work schedules.  Makes recommendations to the Food and Beverage Director/Manager for hiring and termination in accordance to company policies.

 

Education and/or Experience  

A minimum of five years related supervisory experience is required for position.

Must have experience with:

  • Supervising supervisory and line staff.
  • Computer programs including: Microsoft Excel, Infogenesis, Avero and Ultipro systems.
  • Coordinate and execute directives from the Director/ Manager.

 

Language Skills  

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals, Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

 

Mathematical Skills  

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume.  Ability to create and maintain departmental area spreadsheets.

 

Reasoning Ability  

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

 

Certificates, Licenses, Registrations

Maintain requirements to obtain and successfully retain a Gaming License issued by the Paskenta Gaming Commission.  Maintain:  Serve Safe, TIPS and Title 31 certification as trained by Rolling Hills Casino.   

 

Physical Demands

The employee must continually lift, push or pull up to 50 pounds. Able to walk or stand for long periods of time.

 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  While performing the duties of this job, the employee is occasionally exposed to weather conditions and exposure to food & beverage grade chemicals.  Cigarette smoke is present along with noise levels.

 

 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals to perform the essential functions.

 

 

Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed by Rolling Hills Casino Executives and Departmental Director/ Manager.