• Food and Beverage Lead

    Posted Date 1 month ago(1 month ago)
    # of Openings
    1
    Category
    Food & Beverage
    Type
    Full-Time
  • Overview

    In conjunction with the Food and Beverage Supervisor, coordinates activities of Food and Beverage workers by performing the following duties.

    Responsibilities

    • Provides constant, attentive and friendly service to guests.
    • Able to maintain a hospitable and team atmosphere with fellow staff.
    • Sell alcoholic beverages and food to guests, following TipS guidelines.
    • Relay any complaints, problems or positive remarks to Shift Manager or Shift Supervisor.
    • Maintains assigned work station and section.
    • Attend and pass a written test from the TipS program.
    • Maintain daily record keeping of tips
    • Follow established departmental policies and procedures.
    • Attend all training meetings.
    • Ensures work procedures, and work schedules are adhered to and expedites workflow.
    • Issues written and oral instructions.
    • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
    • Resolves any problems, which may occur during assigned shift (i.e. customer complaints, employee problems, etc.).
    • Performs or assists team members/staff in performing duties and teaches customer service skills.
    • Operates, balances and reconciles cash & credit card transactions, and follows proper procedures for closing and balancing till.
    • Trains new employees and monitors their activity.
    • Prepares inventories as requested.
    • Monitor customer satisfaction of food, service, and atmosphere.
    • Provide written direction to team/staff members.
    • Follow established company and departmental standards for personal appearance and behavior.
    • Assist in other projects, as needed.
    • Other duties as assigned.

    Qualifications

    • Minimum 21 years of age
    • Slip resistant shoes

     

    Supervisory Responsibilities

    Directly supervises employees in the buffet, restaurant, bar, and gaming floor.  Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.  Responsibilities include training employees; planning, assigning, and directing work, and addressing complaints and resolving problems.

     

    Education and/or Experience

    High School Diploma or General Education Degree (GED) is preferred.  Two years specialized experience working in the food services industry; or equivalent combination of education and experience.  Knowledge of computers in a Windows environment is required.  Must have previous experience with a Point of Sale (POS) system.  Candidate must have previous customer service experience.

     

     

     

    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of the organization.

     

    Mathematical Skills

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent, and to draw and interpret bar graphs.

     

    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

     

    Certificates, Licenses, Registrations

    Gaming license issued by the Paskenta Gaming Commission.  TipS certification as trained at Rolling Hills Casino.  Food handler’s permit from a relevant government agency.  Must obtain Title 31 certification as trained by Rolling Hills Casino.

     

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell.  The employee must continually lift, push or pull up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

     

    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job.  While performing the duties of this job, the employee is exposed to tobacco smoke.  The noise level in the work environment is usually loud.

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

     

    Duties, responsibilities and requirements pertaining to this job are subject to change, as needed.

     

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