• Front Desk Clerk

    Posted Date 3 weeks ago(9/25/2018 11:14 AM)
    # of Openings
    USD $11.00/Hr.
  • Overview

    The Front Desk Clerk greets, registers, and makes room reservations for Hotel guests, and also acts as the first point of contact for Hotel guests.  


    • Serves as the first point of contact to Hotel guests. Greets, registers, and assigns rooms to guests
    • Handles credit, initial parking information, and provides an overview of guest services upon check-in
    • Issues room keys and provides instructions to Bell Captain as needed
    • Responds to guest requests for information and resolves guest problem as needed in order to exceed the guest expectations
    • Monitors room availability and maintains guest accounts. Posts charges to guest accounts such as food, liquor, or telephone costs
    • Handles incoming guest reservations accurately
    • Handles stressful situations, makes informed and effective decisions
    • Answers inquiries pertaining to Resort & Casino amenities, services, dining, and entertainment.
    • Know all room locations and type of rooms that are available.
    • Serves as Hotel phone operator and directs all calls to proper extensions. Receives and transmits telephone messages. Date stamps, sorts, and racks incoming mail.
    • Computes guest invoices, collects payments, and makes change for guests
    • Balances daily or shift audit in the online point of sales system. Maintains and balances cash bank as issued in accordance with policies and procedures
    • Know all safety and emergency procedures. Follow accident prevention policies.
    • Maintain a constant communication with the housekeepers and maintenance departments.
    • Cleans and organizes the front desk area
    • Other duties as assigned.


    Requirements: Minimum 21 years of age. Valid California Driver’s License.

    Education and/or Experience: High School Diploma or General Education Degree (GED).  One year of guest service experience including cash and POS handling experience.  Requires computer knowledge. Previous hotel- related experience desired.


    Language Skills

    Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence.  Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.


    Mathematical Skills

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 


    Reasoning Ability

    Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.


    Certificates, Licenses, Registrations

    High security gaming license from the Tribal Gaming Agency


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to stand (80 to 100%); use hands to finger, handle, or feel; and talk or hear.  The employee frequently is required to reach with hands and arms.  The employee must frequently lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


    Work Environment

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


    Duties, responsibilities, requirements, and expectations that pertain to this job are subject to change as needed.



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