• Front Desk Supervisor

    Posted Date 3 weeks ago(10/25/2018 6:24 PM)
    # of Openings
  • Overview

    The Front Desk Supervisor provides leadership, training and support to all hotel staff and assists management.


    • Demonstrates exceptional interpersonal and guest services skills
    • Provides Front Desk staff with necessary training and support
    • Supervises and monitors  activities of all Front Desk staff.
    • Enforces Rolling Hills Casino and the Hotel’s policies and procedures by coaching, counseling, training and disciplining when needed
    • Acts as manager on duty for the hotel in the absence of the Hotel Manager
    • Handles complaints, problems, disturbances, special requests and any other issues that arise.
    • Works closely with Housekeeping to improve guest services
    • Ensures total guest satisfaction
    • Greets, checks in, and checks out guests; handle walk-ins, stay-overs and room changes
    • Answers telephones, makes reservations, and directs incoming calls to the appropriate person
    • Able to post and explain incidental guest charges and correct any mistakes
    • Maintains control on all room keys and verifies keys are properly assigned to guests
    • Develops a thorough knowledge of the property and amenities
    • Counts cash drawer on required shifts, handles cash and gives change; balances cash, credit card and check payments
    • Possesses knowledge of credit card and check cashing policies and follows all policies
    • Develop a thorough knowledge of the computerized property management software used in the daily operations of taking reservations
    • Knowledge of the current activities, meetings and groups taking place on the properties.
    • Conduct regular meetings with all Front Desk staff
    • Ensures that all Front Desk employees are wearing proper uniforms
    • All other duties as assigned



    • Minimum 21 years of age
    • Should have good communication and public relation skills, have technical knowledge of office equipment, be familiar with all aspects of the hotel, have good office skills, such as computer skills, filing, and record keeping, and be knowledgeable in safety procedures related to all work performed.


    Supervisory Responsibilities

    Supervises all Front Desk Clerks. Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.




    Education and/or Experience

    Associate's degree (A. A.) from two-year College, a minimum of two years hotel front desk experience, one year supervisory experience in an office setting, or a combination of education and experience. 


    Language Skills

    Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. Ability to effectively present information in a one-on-one and small group situation with respect and professionalism to customers, clients, and other employees of the organization.


    Mathematical Skills

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.


    Reasoning Ability

    Ability to apply common sense and understanding to carry out instructions furnished in written, or oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


    Certificates, Licenses, Registrations

    Gaming license issued by the Paskenta Gaming Commission.  Valid California Driver’s License.  Must obtain Title 31 certification as trained by Rolling Hills Casino.

    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, walk, use hands to fingers, handle, or feel, and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl, and talk or hear. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, high, precarious places, risk of electrical shock and exposed to tobacco smoke. The noise level in the work environment is usually moderate.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


    Duties, responsibilities and requirements pertaining to this job are subject to change, as needed.




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