The Front Desk Clerk is dedicated to serving the guests of Rolling Hills Casino as the first point of contact in person or by phone as the PBX Operator.
FRONT DESK CLERK:
This job does not have supervisory responsibilities.
Demonstrate excellent interpersonal, problem solving, and customer service skills. Ability to deal effectively with people and to handle problems calmy and efficiently. Ability to work under team management approach and also to work efficiently without direct supervision. Ability to hear well and speak clearly. Must be willing to work any shift and weekends. The ability to speak a second language a plus. Pleasant telephone voice and manner required. Reliability required.
Education and/or Experience
High School Diploma or General Education Degree (GED), experience in customer service and use of multi -line/telephone operation. Thorough knowledge of telephone equipment and its operation. Must have strong computer aptitude.
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to internal and external customers.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Certificates, Licenses, Registrations
Gaming license issued by the Paskenta Gaming Commission.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and talk or hear. The employee is occasionally required to use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, high precarious places. The noise level in the work environment is usually loud. The employee is regularly exposed to tobacco smoke.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties, responsibilities, requirements, and expectations that pertain to this job are subject to change as needed.