Rolling Hills Casino

  • Food & Beverage Supervisor

    Posted Date 4 months ago(4/19/2019 6:55 PM)
    # of Openings
    Food & Beverage
    USD $37,500.00/Yr.
  • Overview


    Directly supervises up to 45 employees in the buffet, restaurant, bar and gaming floor. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.







    • Provides constant, attentive and friendly service to guests.
    • Determines work procedures, prepares work schedules, and expedites workflow.
    • Provides written and oral instructions to team members/ staff.
    • Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
    • Resolves any problems, which may occur during assigned shift (i.e. customer complaints, employee problems, etc.).
    • Able to maintain a hospitable and team atmosphere with fellow staff.
    • Sells alcohol beverages and food to guests, following TipS guidelines.
    • Relays any complaints, problems, or positive remarks to Shift Manager.
    • Maintains assigned workstation and section.
    • Attends and passes a written test from the TipS program.
    • Operates, balances and reconciles cash and credit card transactions; follows proper procedures for closing and balancing tills.
    • Performs or assists team members/staff in performing duties and teaches customer service skills.
    • Trains new employees and monitors their activities.
    • Requisitions supplies and prepares inventories as requested.
    • Monitors customer satisfaction of food, service, and atmosphere.
    • Prepares memos, reports and other documents.
    • Follows established departmental policies and procedures.
    • Attends all training meetings.
    • Follows established company and departmental standards for personal appearance and behavior.
    • Other duties as assigned.






    • Minimum 21 years of age
    • Hepatitis B shot
    • Slip resistant shoes

    Education and Experience

    Associate's degree (A. A.) from two-year college or technical school and three years specialized experience working in the food services industry; or equivalent combination of education and experience required. Supervisory experience preffered. Strong computer skills and proficient in Microsoft excel, word and office required. Must have previous experience with a Point of Sale (POS) system, and customer service.


    Language Skills

    Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.


    Mathematical Skills

    Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


    Reasoning Ability

    Ability to apply-common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.


    Certificates, Licenses, Registrations

    Gaming license issued by the Paskenta Gaming Commission. TipS certification as trained at Rolling Hills Casino. Food handler's permit from a relevant government agency. Must obtain Title 31 certification as trained by Rolling Hills Casino.


    Physical Demands

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell. The employee must continually lift, push or pull up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


    Work Environment

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, and tobacco smoke. The noise level in the work environment is usually loud.


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.


    Duties, responsibilities and requirements pertaining to this job are subject to change, as needed.










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